Technology Support
Get help with technical issues and digital resources
Common Issues & Solutions
Password Reset
Reset your student portal password
Quick Solution: Use the "Forgot Password" link on the login page or contact IT support
Two-Factor Authentication Setup
Enable 2FA for enhanced security
Quick Solution: Go to Account Settings > Security > Enable 2FA
Cannot Access Course Materials
Troubleshoot access to course content
Quick Solution: Clear browser cache, check enrollment status, verify course start date
Video Playback Issues
Fix problems with lecture videos
Quick Solution: Check internet speed, try different browser, disable ad blockers
SPSS Installation
Install statistical analysis software
Quick Solution: Download from software portal with student license key
Microsoft Office Access
Get free Office 365 for students
Quick Solution: Login to portal.office.com with student email
Campus WiFi Connection
Connect to university wireless network
Quick Solution: Select "DBA-Secure" network, use student credentials
VPN Configuration
Access campus resources remotely
Quick Solution: Download VPN client from IT portal, follow setup guide
Available Software
| Software | Category | Status | Action |
|---|---|---|---|
| Microsoft Office 365 | Productivity | Included | |
| SPSS Statistics | Research | Included | |
| NVivo | Qualitative Analysis | Included | |
| Tableau | Data Visualization | Included | |
| Zoom Pro | Communication | Included | |
| Grammarly Premium | Writing | Available | |
| EndNote | Reference Management | Available | |
| MATLAB | Computing | Available |